FAQs

UK Delivery

Free mainland UK delivery promotions are valid on orders of £45 and over, using the code DELIVERED. Only one discount code is redeemable per transaction, multiple codes cannot be used on any one transaction. We will send your order using Royal Mail 48 which aims to deliver in 3-5 days. Please note that this is different service to the Standard UK delivery that you can opt to pay for.

Free UK Delivery promotion is valid on orders of £100 and over.

Automatic Free UK Delivery (RM48 3-5 days) on orders £100 and over.
UK Standard Delivery (RM24 1-2 days) £3.99.
UK Next Working Day Delivery £10.35.

Christmas Order Dates and Deadlines

UK Orders

Click & Collect

A click & collect service is available to local customers Monday to Saturday between the hours of 9am - 5pm. You will receive an email notification once your order is ready for pick up. Please note, Click & Collect is unavailable on Bank Holidays.

EU & International Delivery

European Orders
To ensure a secure, quick & reliable service, items to a EU address are sent via Royal Mail tracked &/or signed for (dependant on the recipient country). Delivery times will vary based on the destination & we can provide a tracking number upon request. Please note, there may be additional charges to be paid upon delivery.
European delivery charges range from £12.50 - £19.50

International orders are sent via Royal Mail Worldwide Delivery service with a tracked &/or signed-for option (dependant on the recipient country). Delivery times will vary based on the destination however a tracking number will be provided to update you.
International delivery charges range from £14.95 - £20.00

Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country. Incorrect information can result in packages being returned & we are unable to resend without an additional postal fee.

Delivery Times

Free UK delivery: If your order qualifies for automatic Free UK standard delivery or you apply a promotional code your order will be sent using Royal Mail 48 which aims to deliver in 3-5 days. Please note that this is different service to the Standard UK delivery that you can opt to pay for.

UK delivery: Standard UK shipping orders are sent by Royal Mail 24 and aim to deliver in 1-2 days. Please be aware deliveries can take longer during busy periods & calendar holidays.

UK next working day delivery: Orders placed before midday GMT are shipped to arrive the next working day. Orders placed after midday are dispatched the following working day (tracking information is provided). In accordance with Royal Mail, next day delivery guarantees delivery by 9pm the following working day.

International delivery: Orders are dispatched in two to three working days (tracking information is provided). We have been advised that international delivery can take up to 17 days.

Packaging

Our jewellery is carefully packaged in a beautiful jewellery box with each piece sitting on a card inscribed with a message explaining the meaning of the stone or piece. Gift wrap is available at the checkout.

Lost or Delayed Post

We use the most reliable & economical postal service to ensure your package arrives quickly & securely. Very occasionally for reasons beyond our control, post can be delayed or missing in action. If you think your order may be delayed or lost, we will do all we can to help. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK orders, please allow two weeks before contacting us.

Important Brexit Update

Due to the UK leaving the EU on the 1st January 2021, there have been some recent changes to imports and export between the UK and EU member states.
We have amended the online service we provide for our EU customers. If you are purchasing from the EU, Channel Islands or Rest of World, the UK VAT included in our RRP will be removed at checkout. Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

Christmas Returns & Exchanges

We’re extending our returns policy over the Christmas period.
Gifts purchased on or after Friday 25th October to Sunday 24th November 2024 can be exchanged up to and including Monday 13th January 2025.
Gifts purchased on or after 25th November 2024 can be returned or exchanged up to and including Monday 13th January 2025.
Please note that earrings, custom pieces and engravables are non-returnable. 
Jewellery purchased as part of a set or 3-for-2 offer must be returned as a set to be eligible for a refund.
To receive a full refund, we will require a valid receipt. If the item is a gift we will be happy to offer an exchange but will need the order confirmation number as proof of purchase. We are unable to offer a refund or an exchange without a valid receipt or order confirmation number.
This extended policy is valid on orders placed on or after Friday 25th October 2024. This will overwrite the standard Wanderlust Life returns & exchange policy.

Return Policy

We hope that you love what you buy, but if you aren’t happy with your item we’ll be more than happy to offer an exchange or refund.

Our standard exchange & returns period is 28 days from proven purchase.
The return period for sale items purchased online is 14 days from purchase.
Should you wish to return or exchange your item to us, please ensure:
The item is returned within the return period.
The item is unworn, in the same condition as received & in the original packaging.
The valid proof of purchase or order number is supplied with the item.

Please note
We cannot offer refunds or exchanges on any in-store sale items.
We cannot offer refunds on items purchased as part of a promotional offer. 
We cannot offer refunds for earrings due to hygiene reasons unless there is a fault.
We cannot offer refunds for personalised pieces unless there is a fault.
We cannot offer refunds for skincare items including nail polish due to hygiene reasons unless an allergy has developed.
If you have purchased through one of our stockists, exchanges or returns must be organised with them directly.
Refunds can take three to five days to reach your account.
We cannot offer refunds on individual items purchased as part of a set. The products must be returned as a set to be eligible for a refund.

Return Form

For online returns or exchanges, please print out & complete a return form, then post this to us with the item/s you wish to return or exchange.

DOWNLOAD RETURNS FORM

Return Address

To return your item, please send it along with a completed return form to:
Wanderlust Life
14 Caen Street
Braunton
Devon
EX33 1AA
UK

Return Postage

The customer is responsible for return postage. We recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records until we confirm by email that we have received your goods.

Return Processing

We will notify you via email once your return or exchange has been received & processed. Refunds will be made via the original payment method. For exchanges & refunds, we do not reimburse the original or return shipping charges unless your item is faulty. Refunds can take three to five days to reach your account.

Warranty

We offer a six-month warranty on our gold plated silver & corded items. Proof of purchase must be provided.
If you receive a faulty item, please email photos of the item along with your order number or valid proof of purchase to info@wanderlustlife.co.uk so that we may rectify the issue. Please do not attempt to repair an item, as we may not be able to help further. You can find our repair options here.

T's & C's

Only one discount code is redeemable per transaction, multiple codes cannot be used on any one transaction. Discount codes cannot be added retrospectively and will not be refunded from your order once your order has been paid for. Discount codes are not valid against all jewellery.  Discounts cannot be applied to jewellery pieces that state they are excluded from discounts and promotions. Lifestore products, sale pieces, welded jewellery, engravable, solid gold pieces, custom items, limited edition pieces and charity entities are excluded from discounts, unless stated otherwise. Discount codes cannot be applied to services such as refurbs, repairs or gift wrapping. 

To redeem your discount code on our online store, please proceed through full checkout, rather than express checkout options Google Pay or Apple Pay. Free UK shipping offers are valid on orders £100 and over unless stated otherwise. Wanderlust Life reserves the right to have different terms for different codes - please check the individual terms of the code you wish to use.

15% OFF - 15% off your first order cannot be combined with any other promotions or Golden Gang Rewards. One use per customer. Offer is a web exclusive; it is only available on our online store. Your exclusive discount code will expire 30 days from receiving this email. This offer is not valid in our Braunton shop and is not valid within our network of stockists. Your 15% off discount cannot be applied to Wanderlust Life pieces that are discounted as part of a sales promotion or state that they are excluded from discounts and promotions. Offer is not valid on Lifestore products, sale pieces, welded jewellery, engravable, solid gold pieces or custom items, limited edition pieces or charity entities. To redeem your discount code on our online store, please proceed through full checkout, rather than express checkout options Google Pay or Apple Pay. 

DELIVERED - Use code 'DELIVERED' at checkout for FREE delivery to mainland UK. This code uses our no-rush delivery method using RM48 (3-5 working days service). Minimum order £45. Offer cannot be used with any other discount codes or promotions. To use the code on our online store, please proceed through full checkout, rather than express checkout options Google Pay or Apple Pay.

Buy 2 get 1 FREE

3-for-2 will automatically be applied at checkout instore or online when any three full price pieces in the 3-for-2 offer are purchased, subject to availability.  You will only need to pay for the two most expensive pieces of Wanderlust Life jewellery selected, plus delivery charges (if applicable). The third, least expensive piece of Wanderlust Life jewellery will be free. Wanderlust Life cannot offer refunds on individual items purchased as part of 3-for-2 offer. All three pieces must be returned to be eligible for a refund. Offer is valid from Monday 30th September 2024. Offer cannot be used in conjunction with any other promotional codes, Golden Gang Rewards or redeemed with any of our wholesale partners. Please proceed through full checkout, rather than express checkout options Google Pay or Apple Pay.

Warranty

We offer a six-month warranty on our gold plated silver & corded items. Proof of purchase must be provided.

If you receive a faulty item, please email photos of the item along with your order number or valid proof of purchase to info@wanderlustlife.co.uk so that we may rectify the issue.

Please do not attempt to repair an item, as we may not be able to help further. You can find our repair options here.

Repair & Care Service

If wear & tear has taken its toll on your item, we offer a repair & care service. For rings, fine cord necklaces or gold & silk bracelets, you can book a service & pay online by clicking here. If the repair you require isn’t shown on our website, please email us at info@wanderlustlife.co.uk so we can advise you. 

Repair Address

Wanderlust Life
14 Caen Street
Braunton
Devon
EX33 1AA

We always recommend using a padded envelope & trackable service to ensure your item reaches us safely.

Refurbishing a Fine Cord Necklace

We offer a refurb service on our fine cord necklaces which includes a restring and replacement clasp and tags to keep your necklace lasting longer (£16). Please include your name, return address, gemstone type & confirmation of necklace length (17" or 18") inside the package along with your gemstone. As soon as your necklace arrives with us, we will aim to re-string it within five - ten working days & return to you using the address provided in your order. Please select your option and pay for your restring by clicking here.

Refurbishing a Gold & Silk Bracelet

We offer a refurb service on our gold & silk bracelets which includes a replacement silk cord, gold fill clasp and tags (£16). Please include your name, return address & gemstone inside the package along with your gemstone, gold clasp & tag. As soon as your bracelet arrives with us, we will aim to re-string it within five - ten working days & return to you using the address provided in your order. Please select your option and pay for your restring by clicking here.

Re-plating a Ring

We offer a re-plating service on a selection of gold vermeil rings. (Please note, rings with gemstones cannot be re-plated.) Please include your name, return address, style of ring & size (if known) inside the package along with the ring. As soon as your ring arrives with us, we will send it off to be re-plated & aim to have it back to you within four weeks. Your item will be returned to the address included in your order. Please pay for your ring re-plating by clicking here.

Replacing an Earring

If you’re in need of a replacement earring, we may be able to create or send another one for you.
We sell many of our stud earrings as individual studs.
Please email info@wanderlustlife.co.uk with the style of earring you require, & we’ll do everything we can to help.

Recycling

We only use 100% recycled gold and silver in all the jewellery we make, and why we send all the waste gold and silver generated by our studio to a specialist refinery in Birmingham where it’s melted down to be used again.
Ready to join us and give your own redundant metal a new lease on life? Welcome to the Golden Gang Rewards Silver Recycling Service! Here’s how to turn those snapped chains, sad single earrings, bent rings or unloved bracelets into extra Golden Gang Rewards points that you can spend on a new piece of jewellery from us!
Recycling Service

Our jewellery is designed to be worn & enjoyed every day, but we advise a few simple steps to care for your favourite pieces & keep them looking their best.

- Remove jewellery prior to showering, sleeping or exercising. 

- Hand sanitiser can affect the longevity of our gold plated items, so please remember your jewellery should be the last thing you put on & the first thing you take off. 

- Gemstones can be susceptible to damage by chemicals found in make-up, perfume, hair & body care products, water & even sunlight. Some gemstones may become paler if exposed frequently to these elements.

- When you’re not wearing your jewellery it’s important to store it properly. To prevent your jewellery from getting tangled, fasten any chains & store items individually in a Wanderlust Life box or travel pouch.

- When it comes to cleaning, show your jewellery the same love you’d show your skin. Don’t use harsh chemicals. Clean regularly with a little bit of warm water, mild soap & use a soft cloth to pat dry & shine.

Gift Wrapping

All of our jewellery is presented on a card displaying the gemstone mantra (if applicable) & packed with a care guide in an embossed box. Make it super special with options such as a complimentary personal message or gift wrap available at checkout.

Gift Vouchers

Not sure what to get for a loved one? Worry not, we’ve got you covered. Our gift vouchers are available in amounts from £10 to £150, available in physical and digital form.

Please note that once you have completed your digital gift voucher purchase you will receive an order confirmation email for your records and a second email containing the gift voucher link that you can send to the lucky recipient. 

Customisation

The thought behind our jewellery is special, so we understand when you’d like to create something special too. On certain collections, we’re able to take custom requests. We can’t guarantee all designs can be modified, but we’re happy to discuss your idea via email at info@wanderlustlife.co.uk.

Certain Wanderlust Life items can be engraved - view our engravable jewellery

Wanderlust Life is a small, woman-owned jewellery brand. We started out producing handmade gemstone necklaces in a spare bedroom by the sea, and 10 years on we’re still making personalised pieces by hand using meaningful gems, sustainable materials and practices that are kind to the planet.

Our jewellery is a radiant expression of good energy. By blending style, affordability, sustainability and positive vibes, we aim to provide beautiful, meaningful pieces to anyone who wants to shine bright and spread joy.

GEMSTONES

Semi-precious gemstones are a signature of our brand. Our collection features over 40 stones, each bringing unique properties, colour and energy to the wearer. Where possible, we use lab-grown gems in our designs. These genuine gemstones are created in a controlled environment, which means they’re both eco-friendly and ethical.

PRECIOUS METALS

The majority of our designs use gold fill, composed of a solid layer of 14k gold bonded with heat and pressure to a base metal. It’s 100 times thicker than gold plate, offering the appearance of fine gold with affordability. We also use gold vermeil in some of our pieces, which is sterling silver plated in 9k gold. All of the gold and silver we use comes from 100% recycled resources.

COLLABORATION

We work in partnership with traditional artisans in Jaipur and in Birmingham’s jewellery quarter to handcraft special pieces for our collections. As certified members of the Responsible Jewellery Council (RJC), they adhere to and promote the RJC Code of Practices, which is the global standard for responsible supply chains in the jewellery industry.