While we hope that you love what you buy, if you are not happy with your item, we are more than happy to offer an exchange or refund.
*We will be extending our returns period to 6 weeks during this period and will be doing our best to ensure we process returns & exchanges as quickly as possible.
Should you wish to return / exchange your item to us, please ensure:
- The item/s are returned within 28 days of purchase*
- The goods are unworn, in the same condition as received & in original packaging.
- We are unable to offer a refund or an exchange without valid proof of purchase or an order number
- We cannot offer refunds or exchanges on any in-store sale items
- Sale items purchased online can only be exchanged or refunded within 14 days of purchase
- We cannot offer refunds on items purchased as part of a promotional offer or personalisation
- Refunds can take 3-5 days to reach your account from notification
- We cannot offer refunds for earrings due to hygiene or for unique custom pieces, unless there is a fault.
For any online returns / exchanges please complete a returns form, print out & mail to us with the item/s you wish to return / exchange.DOWNLOAD RETURNS FORM
You are responsible for return postage, and we recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your goods.
Processing your exchange/refund
You will be notified via email once your return / exchange has been received & processed. All successfully returned items will be exchanged or refunded via the original payment method. In the case of an exchange / refund, we do not reimburse the original or return shipping charges unless your item is faulty. Refunds can take up to 5 days to show in your account.
If you happen to receive a faulty item, please email email@example.com with photos of the item along with your order number or valid proof of purchase so we can advise you further.
We also offer a repair service, please do not attempt to repair an item, as we may not be able to help further. You can find our repair options here.
Please note, if you have purchased an item through one of our stockists, you will need to go directly through them when exchanging or returning items.
If you need to contact us regarding a return or need any further info, please email firstname.lastname@example.org Monday - Friday and we will aim to reply within 48 hours.
When returning your item, please include a completed returns form and send to the following address:
14 Caen Street,