Important Brexit Update
Due to the UK leaving the EU from 1st January 2021, there have been some recent changes to import and export between the UK and EU member states.
We have amended the online service we provide for our EU customers.
If you are purchasing from the EU, Channel Islands or Rest of World, the UK VAT included in our RRP will be removed at checkout. Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.
We offer free UK standard delivery on purchases above £18. Simply enter the code 'FREESHIPPING' at the checkout. This cannot be used in conjunction with any other promotional offer. Only one discount code can be applied per order. Orders over £50 automatically qualify for free shipping to a UK address.
Click & Collect
A click & collect service is available to local customers Monday to Friday between the hours of 9am - 5pm. You will receive an email notification once your order is ready for pick up.
To ensure a secure, quick & reliable service, items to international addresses are sent via our Quickship service (UPS) tracked &/or signed for (dependant on the recipient country). Delivery times will vary based on the destination & we can provide a tracking number upon request. Please note, there may be additional charges to be paid upon delivery.
International delivery costs range from £12.95 to £14.95.
Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country. Incorrect information can result in packages being returned & we are unable to resend without an additional postal fee.
Standard UK delivery: Orders are dispatched in one to three working days. All standard delivery items are sent by Royal Mail 24 & normally take two to three days to arrive, but can take up to five working days during busy periods & calendar holidays.
International delivery: Orders are dispatched in one to three working days (tracking information available on request). We have been advised that international delivery can take up to six weeks during the current pandemic and with changes to trading with the EU.
Next day delivery (£9.50): Orders placed before midday GMT are shipped to arrive the next working day. Orders placed after midday are dispatched the following working day (tracking information available on request). In accordance to Royal Mail, next day delivery guarantees delivery by 9pm the following day.
Our jewellery is carefully packaged in a beautiful jewellery box with each piece sitting on a card inscribed with a message explaining the meaning of the stone or piece. Gift wrap is available at the checkout.
Lost or Delayed Post
We use the most reliable & economical postal service to ensure your package arrives quickly & securely. Very occasionally for reasons beyond our control, post can be delayed or missing in action. If you think your order may be delayed or lost, we will do all we can to help. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK orders, please allow two weeks before contacting us.