Delivery

UK Delivery

Free mainland UK delivery promotions are valid on orders of £45 and over, using the code DELIVERED. Only one discount code is redeemable per transaction, multiple codes cannot be used on any one transaction. We will send your order using Royal Mail 48 which aims to deliver in 3-5 days. Please note that this is different service to the Standard UK delivery that you can opt to pay for.

Free UK Delivery promotion is valid on orders of £100 and over.

Automatic Free UK Delivery (RM48 3-5 days) on orders £100 and over.
UK Standard Delivery (RM24 1-2 days) £3.99.
UK Next Working Day Delivery £10.35.

Christmas Order Dates and Deadlines

UK Orders

Shipping Method	Order Deadline (by midnight)
Automatic Free UK Delivery (RM48)	Tuesday 17th (midnight)
Standard UK Delivery (RM24) £3.99	Thursday 19th December (midnight)
Next Day UK Delivery	Sunday 22nd December (midnight)

Please ensure that your orders are placed by the deadline dates shown to receive your order in time for Christmas. Please note these dates are recommended by Royal Mail, and cannot be guaranteed - therefore we suggest ordering sooner to avoid any disappointment.

International Orders

Region	Order Deadline (by midnight)
Europe, USA and Canada	Monday 9th December
Australia and New Zealand	Friday 6th December
Hong Kong and Japan	Sunday 15th December

 

Click & Collect

A click & collect service is available to local customers Monday to Saturday between the hours of 9am - 5pm. You will receive an email notification once your order is ready for pick up. Please note, Click & Collect is unavailable on Bank Holidays.

EU & International Delivery

European Orders
To ensure a secure, quick & reliable service, items to a EU address are sent via Royal Mail tracked &/or signed for (dependant on the recipient country). Delivery times will vary based on the destination & we can provide a tracking number upon request. Please note, there may be additional charges to be paid upon delivery.
European delivery charges range from £12.50 - £19.50

International orders are sent via Royal Mail Worldwide Delivery service with a tracked &/or signed-for option (dependant on the recipient country). Delivery times will vary based on the destination however a tracking number will be provided to update you.
International delivery charges range from £14.95 - £20.00

Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country. Incorrect information can result in packages being returned & we are unable to resend without an additional postal fee.

Delivery Times

Free UK delivery: If your order qualifies for automatic Free UK standard delivery or you apply a promotional code your order will be sent using Royal Mail 48 which aims to deliver in 3-5 days. Please note that this is different service to the Standard UK delivery that you can opt to pay for.

UK delivery: Standard UK shipping orders are sent by Royal Mail 24 and aim to deliver in 1-2 days. Please be aware deliveries can take longer during busy periods & calendar holidays.

UK next working day delivery: Orders placed before midday GMT are shipped to arrive the next working day. Orders placed after midday are dispatched the following working day (tracking information is provided). In accordance with Royal Mail, next day delivery guarantees delivery by 9pm the following working day.

International delivery: Orders are dispatched in two to three working days (tracking information is provided). We have been advised that international delivery can take up to 17 days.

Packaging

Our jewellery is carefully packaged in a beautiful jewellery box with each piece sitting on a card inscribed with a message explaining the meaning of the stone or piece. Gift wrap is available at the checkout.

Lost or Delayed Post

We use the most reliable & economical postal service to ensure your package arrives quickly & securely. Very occasionally for reasons beyond our control, post can be delayed or missing in action. If you think your order may be delayed or lost, we will do all we can to help. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK orders, please allow two weeks before contacting us.

Important Brexit Update

Due to the UK leaving the EU on the 1st January 2021, there have been some recent changes to imports and export between the UK and EU member states.
We have amended the online service we provide for our EU customers. If you are purchasing from the EU, Channel Islands or Rest of World, the UK VAT included in our RRP will be removed at checkout. Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.