We offer worldwide shipping on all orders.
Free shipping on all orders over £50
UK standard shipping - £3.95
UK next working day delivery shipping - £9.50 (for orders placed before midday)
European shipping - £0-£100 £10.95 | £100 + £13.50
Worldwide shipping (tracked) £13.50
Wanderlust Life Jewellery
Wanderlust Life jewellery is made to order and each piece sits on a card inscribed with a unique message (the meaning of the stone or piece) inside a beautiful box, perfectly packaged as a gift to yourself or a friend.
Dispatch & Delivery Times
We aim to dispatch your item/s as soon as possible. If you need to receive your package any sooner, please let us know. If it’s possible and we can, we will!
Standard UK delivery: Orders will be dispatched within 1-3 working days.
International delivery: Orders will be dispatched within 1-3 working days (tracking information available on request).
Next working day delivery: Orders placed before midday GMT will be shipped to arrive the next working day. Orders placed after midday will be dispatched the following working day (tracking information available on request).
All standard delivery items will be sent by Royal Mail 24. Each shipment is logged by Royal Mail and should take 2-3 days to arrive, but can take up to 5 working days during busy periods.
EU & ROW orders
All items will be sent Royal Mail tracked and/or signed (dependant on what each country offers), to ensure a secure, quick and reliable service. Delivery times will vary, based on the destination, and we can provide a tracking number upon request.
Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country - incorrect information can result in packages being returned to us in the UK and we are unable to re-send without an additional postal fee.
We choose the most reliable and economical postal service, to ensure your packages arrive quickly and securely. Very occasionally for reasons out of our control, post can be either delayed or missing in action. If you think your order may be delayed/lost, we will do all we can to help. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK order, please wait for at least 2 weeks before contacting us.
RETURNS & EXCHANGES
While we hope that you love what you buy, if you are not happy with your item, we are more than happy to offer an exchange or refund.*
Should you wish to return / exchange your item to us, please ensure:
- The item/s are returned within 28 days of purchase*
- The goods are unworn, in the same condition as received & in original packaging.
- We are unable to offer a refund or an exchange without valid proof of purchase or an order number.
- We cannot offer refunds or exchanges on any in-store sale items
- Sale items purchased online can only be exchanged or refunded within 14 days of purchase
For any online returns / exchanges please complete a returns form, print out & mail to us with the item/s you wish to return / exchange.
DOWNLOAD RETURNS FORM HERE
You are responsible for return postage, and we recommend that items are returned via a tracked service. Damaged or lost items cannot be refunded or replaced. Please retain your proof of postage for your records, until we confirm by email that we have received your goods.
*Please note we cannot offer refunds for earrings due to hygiene or for unique custom pieces, unless there is a fault.
Processing your exchange/refund
You will be notified via email once your return / exchange has been received & processed. All successfully returned items will be exchanged or refunded via the original payment method. In the case of an exchange / refund, we do not reimburse the original or return shipping charges unless your item is faulty.
If you happen to receive a faulty item, please email email@example.com with photos of the item along with your order number or valid proof of purchase so we can advise you further.
We also offer a repair service, please do not attempt to repair an item, as we may not be able to help further.
Please note, if you have purchased an item through one of our stockists, you will need to go directly through them when exchanging or returning items.
If you need to contact us regarding a return or need any further info, please email firstname.lastname@example.org Monday - Friday and we will aim to reply within 48 hours.
When returning your item, please include a completed returns form and send to the following address:
14 Caen Street,