Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Pinterest Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Free UK Shipping | Use Code WLSHIP at checkout

Delivery

Important Brexit Update

Due to the UK leaving the EU on 1st January 2021, there have been some recent changes to imports and export between the UK and EU member states. 

We have amended the online service we provide for our EU customers. If you are purchasing from the EU, Channel Islands or Rest of World, the UK VAT included in our RRP will be removed at checkout. Please note that you will be responsible for any costs incurred after checkout such as VAT and import duties.

 
UK Delivery

Orders over £75 automatically qualify for free shipping to a UK address. 
Free UK shipping offers are valid on orders of £30 and over unless stated otherwise.

UK Standard Shipping (RM24) £3.95 
Free Shipping (RM48) free on orders £75 and over
Next Day Delivery £10.25

Click & Collect

A click & collect service is available to local customers Monday to Saturday between the hours of 9am - 5pm. You will receive an email notification once your order is ready for pick up. Please note, Click & Collect is unavailable on Bank Holidays.

EU & International Delivery 

European Orders - To ensure a secure, quick & reliable service, items to a EU address are sent via Royal Mail tracked &/or signed for (dependant on the recipient country). Delivery times will vary based on the destination & we can provide a tracking number upon request. Please note, there may be additional charges to be paid upon delivery. 

European delivery charges range from £12.50 - £19.50

International orders are sent via Royal Mail Worldwide Shipping service with a tracked &/or signed for option (dependant on the recipient country). Delivery times will vary based on the destination however a tracking number will be provided to update you.
International delivery charges range from £14.95 - £20.00

 

Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country. Incorrect information can result in packages being returned & we are unable to resend without an additional postal fee.

Delivery Times

UK delivery: Standard UK shipping orders are sent by Royal Mail 24 and aim to deliver in 1-2 days. Please be aware deliveries can take longer during busy periods & calendar holidays.

Orders that qualify for Free UK Shipping are sent by Royal Mail 48 and aim to deliver within 3-5 working days.

Next day delivery: Orders placed before midday GMT are shipped to arrive the next working day. Orders placed after midday are dispatched the following working day (tracking information is provided). In accordance with Royal Mail, next day delivery guarantees delivery by 9pm the following day.

International delivery: Orders are dispatched in two to three working days (tracking information is provided). We have been advised that international delivery can take up to 17 days.

Packaging

Our jewellery is carefully packaged in a beautiful jewellery box with each piece sitting on a card inscribed with a message explaining the meaning of the stone or piece. Gift wrap is available at the checkout.
 

Lost or Delayed Post

We use the most reliable & economical postal service to ensure your package arrives quickly & securely. Very occasionally for reasons beyond our control, post can be delayed or missing in action. If you think your order may be delayed or lost, we will do all we can to help. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK orders, please allow two weeks before contacting us.