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Please return your necklace to our studio address below. We will need the stone, clasp & gold stamped tag.
If you can include your name, address & the length of your necklace inside (17" or 18") the package that would be really helpful.
We always recommend using a padded secure envelope, and a trackable service to ensure it reaches us safely.
14 Caen street
As soon as your necklace arrives with us we will aim to re-string within 5 working days & return to you using the address provided.
Please note - if you have included any new items in your order we will send the whole order together with your repaired necklace once we have received and repaired it. Please make a separate order for any new items if you wish for these to be sent straight away.